Last Updated: November 2026
Andham Pty Ltd trading as Super Productive ("Super Productive", "we", "us", or "our") is committed to managing and protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the *Privacy Act 1988* (Cth).
This Privacy Policy explains how we collect, hold, use, and disclose personal information gathered through our website (https://www.superproductive.com.au) and in the ordinary course of providing virtual assistant and WordPress maintenance services.
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1. What Information We Collect
We only collect personal information that is reasonably necessary for our business functions and services. Depending on how you interact with us, this may include:
* Contact Information: Your name, email address, telephone number, business name, and billing address when you submit an enquiry form, book a call, or hire our services.
* Appointment Scheduling Data: Information provided through our scheduling software (TidyCal), including meeting topics and your preferred contact details.
* Technical & Usage Information: IP addresses, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
* Client Credentials & Site Details: If you engage us for WordPress maintenance, you will provide administrative login credentials to your website and related hosting accounts.
We do not collect sensitive information (such as health details or political opinions).
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2. How We Collect Personal Information
We collect personal information directly from you when you:
* Complete contact or enquiry forms on our website.
* Book a consultation or discovery call via TidyCal.
* Communicate with us via email, telephone, or video conference.
* Authorise us to perform work on your WordPress website.
We also collect technical data automatically through cookies, server logs, and analytics scripts when you navigate our site.
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3. Cookies and Tracking Technologies
Our website uses cookies and related technologies to ensure site functionality and analyse visitor traffic:
* Session & Functional Cookies: Essential for page navigation, caching (Smush), and form submissions.
* Microsoft Clarity: We use Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replays. This data is collected to improve our website design and user experience. Clarity captures anonymised usage data and adheres to industry-standard data masking.
* WP Mail SMTP: We use transactional email logging tools to ensure that customer enquiries submitted through our website forms are reliably delivered.
You can configure your browser to reject cookies; however, some interactive features of our website may function with limited efficiency.
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4. Why We Collect and Use Your Information
We collect and use your personal information to:
* Respond to enquiries and provide quotes for our services.
* Deliver virtual assistant, administrative, and WordPress maintenance services.
* Schedule and conduct meetings and consultations.
* Issue invoices, process payments, and manage accounts.
* Monitor, maintain, and optimize website performance and security.
* Comply with our legal and accounting obligations in Australia.
We do not sell, rent, or trade your personal information to any third party for direct marketing.
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5. Disclosure of Personal Information
We may disclose your personal information to trusted third-party service providers who assist us in operating our business, subject to strict confidentiality:
* Cloud hosting and infrastructure providers.
* Appointment scheduling and communication platforms (TidyCal, email service providers).
* Professional advisers (such as accountants or legal counsel) where reasonably necessary.
* Law enforcement or regulatory authorities, solely when compelled by Australian law.
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6. Data Security and Storage
We take reasonable technical and administrative precautions to safeguard your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Our website uses Secure Sockets Layer (SSL) encryption. Where client website credentials are provided to us, we store them in secure, password-protected credential vaults and request dedicated, isolated user accounts that can be revoked by the client at any time.
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7. Access and Correction of Your Information
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and request that it be corrected if inaccurate, out of date, or incomplete.
To request access or correction, contact us in writing using the details below. We do not charge an application fee for standard access requests.
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8. Direct Marketing & The Spam Act 2003
Any commercial electronic messages (emails) sent by us comply with the Australian *Spam Act 2003* (Cth). We will only send you marketing or informative updates if you have provided express or inferred consent. You may opt out of any marketing emails at any time by clicking the unsubscribe link or contacting us directly.
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9. Contact Us & Complaints
If you have questions about this policy, or if you wish to make a complaint about how your personal information has been handled, please contact:
Privacy Officer
Andham Pty Ltd trading as Super Productive
ABN: 69 115 860 029
3 Marwood Court, Ferny Hills QLD 4055, Australia
Email: andrew@superproductive.com.au
Phone: +61 416 123 150
We aim to respond to privacy complaints within 30 business days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au](https://www.oaic.gov.au).
